I、 QUALITY ASSURANCE   Estee Lauder/雅詩蘭黛驗(yàn)廠之品質(zhì)保證

1.  Does the Quality Assurance Department have the independence necessary to override Manufacturing decisions if warranted?
    品質(zhì)管理部門是否有權(quán)可以推翻生產(chǎn)上的決定

2.  Does the Quality Assurance department have sufficient personnel, testing and measuring equipment to assure product quality?
    質(zhì)量保證部門是否有足夠的人員測試和測量設(shè)備，以保證產(chǎn)品的質(zhì)量？

3.  Does Quality Assurance review the production records as part of the release criteria?
    質(zhì)量保證審查生產(chǎn)記錄是否作為釋放標(biāo)準(zhǔn)的一部分？

4.  Is there a procedure for the inspection of completed boxes for content prior to sealing/taping and release to shipping area?
    成品箱是否有在貼密封帶和釋放到發(fā)貨區(qū)之前完成內(nèi)容檢查的程序？

5.  Are QA testing facilities adequate in design, size, and equipment?

6.  Is QA involved in new project launches?
    品質(zhì)保證是否會(huì)加入到新產(chǎn)品發(fā)布項(xiàng)目中

7.  Does the quality unit ensure all quality critical deviations are investigated, resolved and documented?
    質(zhì)量部門是否可以確保所有的質(zhì)量關(guān)鍵偏差并進(jìn)行調(diào)查，解決和記錄？

8.  Are out-of-specification results (OOS) investigated according to a documented procedure and the outcome recorded?
    是否會(huì)根據(jù)成文的流程和記錄的結(jié)果來進(jìn)行檢驗(yàn)結(jié)果超標(biāo)的探討

9.  Are all customer complaints investigated in a timely manner and identified corrective action communicated to all production and production-related sites?
    所有客戶投訴調(diào)查，是否及時(shí)發(fā)現(xiàn)并將糾正行動(dòng)傳達(dá)給所有生產(chǎn)和生產(chǎn)相關(guān)的網(wǎng)站？

10.  Are complaint corrective actions implemented as soon as practical to an agreed timetable and records of investigation maintained?
      投訴改善措施會(huì)根據(jù)商定好的時(shí)間表和保持的調(diào)查記錄馬上開始實(shí)施嗎

11.  Are customer complaints not followed by corrective and/or preventive action justified & recorded?
      沒有糾正或者預(yù)防出現(xiàn)的客訴是否被調(diào)整和記錄