RUSTA品質(zhì)驗(yàn)廠自我評(píng)估問卷調(diào)查：

Policy 政策

1. Do you have a written quality policy? 是否有質(zhì)量方針。

2. Does your quality policy include a commitment to continouous improvements regarding customer satisfaction 質(zhì)量方針是否包含對(duì)客戶滿意方面可持續(xù)改進(jìn)方面的承諾。

Goals & Quality KPI′s 目標(biāo)和質(zhì)量關(guān)鍵績(jī)效指標(biāo)

3. Which are the quality goals for your company? 公司質(zhì)量目標(biāo)是什么。

4. Do you regularly follow up and review all goals and sub-goals? 是否月度性跟蹤質(zhì)量目標(biāo)及分目標(biāo)。.

5. Are you measuring Cost of Poor Quality (COPQ)? 是否測(cè)量不良質(zhì)量成本。

6. Are you following quality performance and statistics for Incoming goods per sub supplier? 是否跟蹤進(jìn)料商供貨質(zhì)量表現(xiàn)及進(jìn)行數(shù)據(jù)統(tǒng)計(jì)。

7. Do you measure internal rejects in production? 是否測(cè)量生產(chǎn)工序中的不合格。

8. Do you take actions to continouously reduce the reject levels and corrective actions are taken when levels increase? 是否采取措施以持續(xù)降低不合格以及當(dāng)不合格抬升時(shí)采取糾正措施。

Quality tools 質(zhì)量工具

9. Do you use any quality tools or teamwork to continuously improve quality? 是否采用質(zhì)量工具或團(tuán)隊(duì)合作以持續(xù)改進(jìn)質(zhì)量。

10. Is continouous work with Failure Mode and Effect Analysis (FMEA), capability studies of their processes and daily meetings in place to improve the quality? 是否應(yīng)用失敗模式和影響分析, 過程能力建設(shè)和質(zhì)量例會(huì)等方式來持續(xù)改進(jìn)質(zhì)量。

Rusta/customer requirements  Rusta品質(zhì)驗(yàn)廠/客戶要求

11. How do you secure compliance with RUSTA/Customer demands?怎樣確保Rusta和或客戶的要求得到符合。

12. Is RSM printed, read and understood by all relevant people in the organization?Rusta供應(yīng)商管理手冊(cè)是否打印出來，被組織內(nèi)所有相關(guān)人員閱讀并理解。

13. Is relevant information from the technical documentation distributed to relevant people in the organisation. 從技術(shù)文檔中的相關(guān)信息是否分發(fā)到組織內(nèi)相關(guān)員工。

14. Are Self Declarations (SD) and Test Reports (TR) available and valid (maximum 2 years old)? 是否有自我聲明和測(cè)試報(bào)告（最多兩年效期）。

15. Are customer claims and customer complaints handled in a structured way? 客戶要求和投訴是否得到有組織的處理。

Process control  Rusta品質(zhì)驗(yàn)廠-過程控制

16. Do you have process control? 是否有過程控制。

17. Are clear and correct tolerances set for critical measurements in all relevant places in production? 生產(chǎn)中各工序是否清晰設(shè)定了關(guān)鍵測(cè)量值的上下閥值。

18. Is Statistical Process Control in place for any of the manufacturing processes? 各生產(chǎn)工序中是否運(yùn)用了統(tǒng)計(jì)過程分析。

Non conforming goods 不合格品

19. Do you have a written routine for how to handle non conforming goods, defects? 是否建立了書面的不合格產(chǎn)品處置流程。

20. Are non conforming goods segregated and clearly marked? 不合格品是否隔離及清晰標(biāo)記。

Facility requirements  Rusta驗(yàn)廠設(shè)施要求

21. Are the production facilities clean and well organized? 生產(chǎn)場(chǎng)所是否清整有序。

22. Are the light conditions in production sufficient? 生產(chǎn)區(qū)域光照是否充足。